Returns & Exchanges

We want you to love your jewelry as much as we loved making it, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your complete satisfaction with every fine piece you add to your collection.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is submitted, we will provide a prepaid shipping label via email to ensure a secure and tracked delivery back to our studio.

3

Package Your Jewelry

Place the items in their original Aurate packaging and secure them inside a shipping box to prevent damage during transit.

4

Receive Your Refund

After our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing